Frequently Asked Questions
We answer your questions
Deliveries
What are the delivery costs and times offered, depending on the choice of carriers?
In ascending order, the delivery costs for France are €4.50 for Colissimo Mondial Relais (3 to 5 working days), €5.50 for Colissimo (2 to 3 working days) and €10 for Chronopost (express delivery 1 to 2 working days).
What should I do if I enter the wrong delivery address when ordering?
Write to us on contact@blue-skincare.com
The delivery address can only be changed 2 hours after the order.
Does Blue Skincare ship internationally?
We can deliver anywhere in Europe, but not yet internationally
Our delivery rates in Europe are as follows (in ascending order):
€7.50 Mondial Relais (3 to 5 working days) and €11 Chronopost International Classic (3 to 4 working days)
Returns and Refunds
What is Blue Skincare's return policy?
We accept the return of your order within 14 days from the date of receipt of your order. The return is your responsibility.
The product must be intact, unopened and in its original packaging. You must attach to your shipment the product, the number of the order concerned by the return and your contact details.
BLUE SKINCARE - Returns Customer Service
ZA La Guittière
49140 Seiches-sur-le-Loir
FRANCE
We thank you for choosing a mode of transport with tracking number, otherwise we will not be able to accept your return.
What is Blue Skincare's exchange policy?
We do not accept exchanges, unless your product has been damaged during transport: broken glass jar, pierced aluminum tube or bottle.
To be able to benefit from an exchange with return of the product at the expense of Blue Skincare, one or more quality photographs visibly attesting to the damage must be attached to your letter, to the following address: contact@blue-skincare.com
What happens to products returned to you?
If they were not damaged during the return, they are reinstated in stock.
Otherwise, they are given.
Orders
How can I cancel my order?
Nothing could be simpler: you have 2 hours from the actual order (an order confirmation email) to change your mind and cancel your order. Please write to us at the following address: contact@blue-skincare.com
What payment methods do you offer?
You have 4 payment methods: VISA credit card, AMEX card, and MASTERCARD card.
Our products
Where are Blue Skincare products manufactured?
All Blue Skincare products are Made in France. They are formulated, manufactured and packaged in France.
Are the ingredients of natural origin?
All Blue Skincare products contain between 90% and 99% ingredients of natural origin (refer to the product sheets on the website), except the Food Supplement.
Are the products certified organic?
No, the Blue skincare brand is not certified organic according to the Ecocert label. However, we have integrated organic ingredients into each of our formulas, whenever possible.
Are our products vegan?
No, our products are not vegan.
Are the packaging recyclable?
Yes, all of our packaging is recyclable.
Refer to the sorting instructions mentioned to guarantee quality recycling.
How to store Blue Skincare products?
We advise you to keep your cosmetic products at room temperature and away from light.
Are your products suitable for pregnant women?
Yes, our products are suitable for pregnant and breastfeeding women.
Blue Skincare products do not contain any controversial ingredients, they are Clean, with a Yuka score of "Excellent".
Are the products tested on sensitive or reactive skin?
Yes, all our products have been tested under dermatological control on sensitive skin, as well as on normal skin.