Frequently Asked Questions
Nous répondons à vos questions
Deliveries
Quels sont les frais et délais de livraison proposés, en fonction du choix des transporteurs ?
In ascending order, the delivery costs for France are €4.50 for Colissimo Mondial Relais (3 to 5 working days), €5.50 for Colissimo (2 to 3 working days) and €10 for Chronopost (express delivery 1 to 2 working days).
Comment faire quand on se trompe d'adresse de livraison lors de sa commande ?
Ecrivez-nous sur contact@blue-skincare.com
L'adresse de livraison n'est modifiable que 2 heures après la commande.
Est-ce que Blue Skincare livre à l'étranger ?
We can deliver anywhere in Europe, but not yet internationally
Our delivery rates in Europe are as follows (in ascending order):
€7.50 Mondial Relais (3 to 5 working days) and €11 Chronopost International Classic (3 to 4 working days)
Returns and Refunds
Quelle est la politique de retours de Blue Skincare ?
We accept the return of your order within 14 days from the date of receipt of your order. The return is your responsibility.
The product must be intact, unopened and in its original packaging. You must attach to your shipment the product, the number of the order concerned by the return and your contact details.
BLUE SKINCARE - Returns Customer Service
ZA La Guittière
49140 Seiches-sur-le-Loir
FRANCE
We thank you for choosing a mode of transport with tracking number, otherwise we will not be able to accept your return.
Quelle est la politique d’échanges de Blue Skincare ?
We do not accept exchanges, unless your product has been damaged during transport: broken glass jar, pierced aluminum tube or bottle.
To be able to benefit from an exchange with return of the product at the expense of Blue Skincare, one or more quality photographs visibly attesting to the damage must be attached to your letter, to the following address: contact@blue-skincare.com
Que deviennent les produits qui vous sont retournés ?
S'ils n'ont pas été endommagés lors du retour, ils sont réintégrés en stock.
A défaut, ils sont donnés.
Orders
Comment puis-je annuler ma commande ?
Nothing could be simpler: you have 2 hours from the actual order (an order confirmation email) to change your mind and cancel your order. Please write to us at the following address: contact@blue-skincare.com
Quelles méthodes de paiement proposez-vous ?
Vous disposez de 4 méthodes de paiement : carte bancaire VISA, carte AMEX, et carte MASTERCARD.
Our products
Où sont fabriqués les produits Blue Skincare ?
All Blue Skincare products are Made in France. From formulation to manufacturing and packaging, every step is carried out in France.
A deliberate choice to guarantee quality, traceability and to support cosmetic expertise recognized worldwide.
Est-ce que les ingrédients sont d'origine naturelle ?
Yes, all Blue Skincare products are made from 90% to 99% naturally derived ingredients—with the exception of our Food Supplement, which requires additional ingredients to be effective.
Each formula is designed to be as clean and effective as possible, without compromising on sensoriality or results.
You can find the exact percentage of ingredients of natural origin on each product sheet, in complete transparency.
Est-ce que les produits sont certifiés bio ?
No, Blue Skincare is not certified organic according to the Ecocert label.
Our priority is to create effective, sensorial and well-tolerated skincare products, by carefully selecting each ingredient.
When possible, we incorporate ingredients from organic farming into our formulas, but without limiting ourselves to the sometimes rigid constraints of a label.
Our commitment: to offer you the best balance between naturalness, performance and user experience.
Est-ce que les produits sont végans ?
No, our products are not certified vegan.
That said, Bionacre contains no traces of live animals : it is an organo-mineral ingredient, composed of 97% calcium carbonate. It is completely inert and poses no risk to people allergic to fish or shellfish .
At Blue Skincare, we select only rare, powerful, and well-tolerated ingredients with proven efficacy and rigorously controlled origins. Our priority: to offer safe, high-performance skincare that is always respectful of both skin and the environment.
Comment conserver les produits Blue Skincare ?
To preserve all the properties of our products, we advise you to store them at room temperature, away from direct light and humidity.
Each Blue Skincare product features a small pictogram of an open jar, followed by a number of months (e.g., 12M). This indicates how long the product can be safely used after opening. Generally, our products have a shelf life of 12 months .
Avoid storing them near a heat source or in a room that is too exposed to the sun (such as a very hot bathroom in summer).
Thus, your products will retain all their effectiveness, texture and sensory qualities, down to the last drop.
Les produits sont-ils testés sur des peaux sensibles ou réactives ?
Yes, all our products are tested under dermatological control, including on sensitive skin.
Our formulas have been specifically evaluated for their skin tolerance, to be suitable for both reactive and normal skin.
It's essential for us to offer effective, gentle, and safe skincare for all skin types, even the most demanding. You can find the test results on each product page.
Est-ce que vos produits conviennent aux femmes enceintes ?
Yes, all of our Blue Skincare products are safe to use during pregnancy and breastfeeding.
Our formulas contain no controversial ingredients or ingredients not recommended for pregnant women. They are clean, gentle, and rigorously tested.
Our products have an “Excellent” score on Yuka.
If in doubt, however, we recommend that you seek the advice of your healthcare professional.
Les emballages sont-ils recyclables ?
Oui, tous nos emballages sont recyclables.
Reportez-vous aux consignes de tri mentionnées pour garantir un recyclage de qualité.